Where to write
| Subject | Address | Reply time |
|---|---|---|
| Account, billing, refunds, anything not working | [email protected] | 1 business day |
| Privacy requests, data access, suppression | [email protected] | Acknowledged in 3 days, completed within 45 |
| Reporting misuse of the service | [email protected] | 1 business day, sooner where someone is at risk |
| Legal notices, law enforcement requests | [email protected] | 5 business days |
| Press | [email protected] | 3 business days |
Before you write
A few things answer themselves faster than we can:
- Cancelling is one click in account settings. You do not need us.
- Getting yourself out of results is on Your privacy choices, free and without an account.
- Refund terms are set out in full in the Refund Policy.
- What a report contains is answered in the FAQ.
Postal address
[Legal Entity Name, Inc.]
[Street address], [City], [State] [ZIP], United States
Post is for legal notices. For anything else, email is far faster.
Law enforcement
Requests must come from an official address and cite valid legal process. Send them to [email protected]. We review each one, provide only what the process actually compels, and notify the affected user unless we are legally barred from doing so.