Cancel in one click in your account settings. Cancellation stops the next charge and you keep access until the period you paid for ends.
The 7 day window
If you are unhappy in the first 7 days of a new subscription, write to [email protected] and we will refund the unused portion. No form, no retention call, no explanation required.
Lookups you already ran are not refundable, because the sources were queried and paid for on your behalf. If you ran three lookups on a 30 lookup plan, the refund covers the other 27.
After the first 7 days
We do not refund partial periods after the first week. Cancel any time and you keep access until the end of the period you have paid for.
Unwanted renewals
We email a reminder before each annual renewal. If an annual plan renews and you tell us within 14 days that you did not want it, we will refund it in full provided no lookups were run in the new period.
Reports that came back empty
An empty result is a real result: it means the sources were checked and that person left little public trace. It consumes a credit and is not refundable.
A failed lookup is different. If a technical fault prevented the search from completing, the credit is returned automatically. If that did not happen, tell us and we will fix it.
How to request a refund
- Email [email protected] from the address on the account.
- Say which charge you mean. The invoice number helps but is not required.
- We reply within one business day.
- Approved refunds return to the original payment method, typically in 5 to 10 business days depending on your bank.
Before you file a chargeback
Please email us first. A chargeback locks the account while the bank investigates, which usually takes months and helps nobody. We have never refused a refund that fell inside this policy.
Statutory rights
This policy sits on top of your legal rights, it does not replace them. Consumers in the EU and UK have a statutory right of withdrawal; where it applies, it governs.